Terms of Service

Last Updated: November 13, 2024

VetVerifi, Inc. (“VetVerifi”, “we”, “our,” or “us”) makes its services under https://www.vetverifi.com/ and related sub-domains, third parties, services and products controlled by VetVerifi, and any other online or offline interaction with VetVerifi (“Services”) available for your use subject to these Terms of Use (“Terms” or “Agreement”). Please read this Agreement carefully. By downloading, accessing, ordering or using any of our Services, clicking on the “I accept” button, or completing the registration process, you represent that you have read, understand, and agree to be bound by these Terms. The term “you” or “your” refers to a user of any portion of our Services. If you do not agree to be bound by these Terms, you may not access or use our Services. 

IMPORTANT NOTICE: THE INFORMATION WE PROVIDED AS PART OF THE SERVICES IS FOR PERSONAL INFORMATIONAL PURPOSES ONLY, AND DOES NOT CONSTITUTE MEDICAL, VETERINARY, OR OTHER PROFESSIONAL ADVICE AND MAY NOT BE ACCURATE OR SUITABLE FOR ALL INDIVIDUALS. YOUR USE, DOWNLOAD, AND/OR RECEIVING OF ANY OF OUR SERVICES IS SUBJECT TO AN ARBITRATION PROVISION IN SECTION 11 (GOVERNING LAW; ARBITRATION; CLASS-ACTION WAIVER) OF THIS AGREEMENT, REQUIRING ALL CLAIMS TO BE RESOLVED BY WAY OF BINDING ARBITRATION, UNLESS PROHIBITED BY LAW OR YOU EXPRESSLY OPT OUT OF ARBITRATION AS DESCRIBED IN THAT SECTION.

1. User Eligibility

By using or otherwise accessing our Services, you hereby represent and warrant to us that you: (i) are over the age of majority in your jurisdiction or otherwise have the power and authority to enter into and perform your obligations under these Terms, including, if you are below the age of 18, but between 13 and 18 years of age, you have consent of a parent or guardian to access and use the Services; (ii) all information provided by you is truthful, accurate and complete; and (iii) you will comply with the terms and conditions of these Terms and any other agreement to which you are subject to that is related to your use of the Services or any part thereof. You may not use our Services if you are prohibited, either by the laws of the United States of America or any other country, from accessing the Services or receiving any Services via our Services.

For all initiated verifications, either user-generated or automatically generated as a result of Company’s services, you shall obtain written consent from the legal owner of each pet for which a verification is requested and shall retain a copy of that consent. You are prohibited from using any verifications that you request and receive for any purpose other than the permissible purpose that you indicated as the reason for requesting the verification. VetVerifi may audit Customer’s compliance with this paragraph by any reasonable means.

2. License to Use Services and Content

Our Services may contain text, software, images, photographs, graphics, audio, video, applications, user interfaces, visual interfaces, logos, designs, product names, and other information which are derived in whole or in part from information and materials supplied by us and other sources(“Content”), and are protected by copyright, trademark, patent, and other applicable laws. Our Services and its Content (excluding your data) is copyrighted as a collective work under United States copyright laws and are protected by other laws. Trademarks, logos, and service marks displayed on our Services are registered and/or unregistered trademarks of VetVerifi, its licensors or content providers, or other third parties. You acknowledge that VetVerifi is the exclusive owner of the Services. Any unauthorized use of our intellectual property, including our marks, our copyrighted material, and our trade dress, is strictly prohibited and may be prosecuted to the fullest extent of the law. Provided that you comply with all your obligations under these Terms, we hereby grant you a limited, non-exclusive, revocable, non-assignable, non-transferable authorization to view and use our Services and any Content for your personal information and non-commercial use. Nothing in these Terms is intended to, or may be construed as, conferring by implication, estoppel or otherwise, any license or other grant of right to use any patent, copyright, trademark, service mark or other intellectual property of VetVerifi or any third party, except as expressly provided in the Terms. You agree not to remove, obscure, or modify any trademark legend or copyright notice, author attribution, or other notice placed on or contained within any of Content. All rights not otherwise expressly granted by the Terms are reserved by us.

3. Acceptable User Conducts

3.1 Prohibited Conducts. You agree that you will not (and will not permit any third party to), under any circumstances (except to the extent expressly authorized by these Terms):

  • use our Services for any illegal or unauthorized purpose;

  • use our Services for any purpose that may be deemed by us to be threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, explicit or otherwise in violation of these Terms;

  • attempt to decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of our Services;

  • copy, modify, create derivative works of, reverse engineer, decompile, disassemble, or otherwise attempt to learn the source code, structure, or ideas upon which the Services is based;

  • use any Services or Content in any manner that misappropriates any trade secret or infringes any copyright, trademark, patent, rights of publicity, or other proprietary right of any party;

  • impersonate any person or entity;

  • solicit information from another user in furtherance of identity theft or another unlawful purpose;

  • frame or otherwise simulate the appearance or functions of the Services or any portion thereof;

  • modify, copy, sell, resell, rent, lease, loan, sublicense, redistribute, or create any derivative work of, any portion of our Services, including any Content included on our Services;

  • use any scraper, crawler, spider, robot or other automated means of any kind to access or copy data on our Services, deep-link to any feature or content on our Services, bypass, circumvent, disable or otherwise interfere with our robot exclusion headers or other similar measures;

  • collect or store personal data about other users without permission, or disclose private or proprietary information that you do not have the right to disclose; or use our Services for any purpose that constitutes unauthorized or unsolicited advertising, junk or bulk e-mail, chain letters, any other form of unauthorized solicitation or any form of lottery or gambling.

3.2 Violations. Although we do not generally monitor user activity occurring in connection with our Services, if we become aware of any possible violations by you of any provision of these Terms, VetVerifi reserves the right to investigate such violations, and we may, at its sole discretion, immediately terminate your license to use our Services, without prior notice to you or anyone else.

4. Privacy

The VetVerifi, Inc. Privacy Policy describes how we collect and use personal information about you through the Services, and is incorporated in these Terms by this reference. VetVerifi and its third party service providers may use your personal information to provide services to you and on an aggregated or anonymized basis for other purposes, including to improve our Services and Content during or after the term. 

While there is no such thing as “perfect security,” we will take reasonable steps to help ensure the safety of your personal information. However, you understand and agree that such steps do not guarantee that the Services are invulnerable to all security breaches or immune from viruses, security threats or other vulnerabilities. We reserve the right to cooperate with local, state, provincial and national authorities in investigations of improper or unlawful activities and this may require the disclosure of your personal information. We may also report to other organizations about improper or unlawful user activities and this reporting may include disclosure of personal information relating to those individuals conducting such improper or unlawful activities.

5. User Materials and Feedback

Content, information, data and other materials posted or provided by users via our Services (collectively, “User Materials”) are the intellectual property of the specific users of our Services who post such User Materials. By your submission, posting or delivering of User Materials to us, you hereby grant to us a transferable, non-exclusive, worldwide, perpetual, royalty-free license to access, use, reproduce, modify, edit, adapt, publish, translate, display, distribute, sell, sublicense, and create derivative works and compilations incorporating your User Materials. We will use commercially reasonable efforts to comply with our privacy related obligations under our Privacy Policy with respect to such User Materials, and you represent and warrant that you have the right to make that User Materials available to us.

You agree that submission of any ideas, suggestions, documents, and/or proposals to VetVerifi through its suggestion, feedback, contact us, or other similar pages on our Services, or our Facebook or other social media pages (“Feedback”) is at your own risk and that VetVerifi has no obligation (including without limitation obligations of confidentiality) with respect to such Feedback. You represent and warrant that you have all rights necessary to submit the Feedback. You hereby grant to VetVerifi a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive, and fully sub-licensable right and license to use, reproduce, perform, display, distribute, adapt, modify, re-format, create derivative works of, and otherwise commercially or non-commercially exploit in any manner, any and all Feedback, and to sublicense the foregoing rights, in connection with the operation, maintenance and improvement of our Services.

6. Restrictions and Responsibilities

6.1 Customer shall transfer all data related to pet health records and other data required by Company (“Veterinary Data”) to provide the Services via a secured link, API, data extraction, or via a hard drive. Veterinary Data is considered Customer Data.

6.2 Customer will not, directly or indirectly: reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Services or any software, documentation or data related to the Services (“Software”); modify, translate, or create derivative works based on the Services or any Software (except to the extent expressly permitted by Company or authorized within the Services); use the Services or any Software for timesharing or service bureau purposes or otherwise for the benefit of a third; or remove any proprietary notices or labels.

6.3 Customer represents, covenants, and warrants that Customer: (i) Customer will use the Services only in compliance with Company’s standard published policies then in effect (the “Policy”) and all applicable laws and regulations; (ii) Customer Data is complete, correct and accurate to Customer’s knowledge. Customer hereby agrees to indemnify and hold harmless Company against any damages, losses, liabilities, settlements, and expenses (including without limitation costs and attorneys’ fees) in connection with any claim or action that arises from an alleged violation of the foregoing or otherwise from Customer’s use of Services. Although Company has no obligation to monitor Customer’s use of the Services, Company may do so and may prohibit any use of the Services it believes may be (or alleged to be) in violation of the foregoing.

6.4 Customer shall obtain written consent from the legal owner of each pet for which a verification is requested, either by Customer or automatically by Company and its Services, and shall retain a copy of that consent. Customer is prohibited from using any verifications that it requests and receives for any purpose other than the permissible purpose that the Customer indicates as the reason for requesting the verification. Customer shall obtain any other necessary consents, waivers, releases, permits, and other authorizations from to the extent necessary or required by applicable law or regulation to transfer Customer Data (including data related to veterinary records and other related data requested by Company) to Company. Company may audit Customer’s compliance with this paragraph by any reasonable means.

6.5 Customer hereby grants and agrees to grant Company and other users of Software a worldwide, non-exclusive, royalty-free license to access, copy and use Customer Data in connection of the Software and Services. In addition to and without limiting any other rights herein (including in the Privacy Policy), Customer also grants Company the rights to: (i) de-identify Customer Data (i.e., to remove personal information and other identifying characteristics, consistent with applicable laws and regulations), (ii) use or disclose de-identified data for any purpose, and (iii) allow Company to share de-identified data with third parties.

6.6 Customer shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Services, including, without limitation, modems, hardware, servers, software, operating systems, networking, web servers and the like (collectively, “Equipment”). Customer shall also be responsible for maintaining the security of the Equipment, Customer account, passwords (including but not limited to administrative and user passwords) and files, and for all uses of Customer account or the Equipment with or without Customer’s knowledge or consent.

7. Confidentiality; Proprietary Rights

7.1 Each party (the “Receiving Party”) understands that the other party (the “Disclosing Party”) has disclosed or may disclose business, technical or financial information relating to the Disclosing Party’s business (hereinafter referred to as “Proprietary Information” of the Disclosing Party). Proprietary Information of Company includes non-public information regarding features, functionality and performance of the Service. Proprietary Information of Customer includes non-public data provided by Customer to Company to enable the provision of the Services (“Customer Data”). The Receiving Party agrees: (i) to take reasonable precautions to protect such Proprietary Information, and (ii) not to use (except in performance of the Services or as otherwise permitted herein) or divulge to any third person any such Proprietary Information. The Disclosing Party agrees that the foregoing shall not apply with respect to any information after five years following the disclosure thereof or any information that the Receiving Party can document (a) is or becomes generally available to the public, or (b) was in its possession or known by it prior to receipt from the Disclosing Party, or (c) was rightfully disclosed to it without restriction by a third party, or (d) was independently developed without use of any Proprietary Information of the Disclosing Party or (e) is required to be disclosed by law.

7.2 Customer shall own all right, title and interest in and to the Customer Data. Company shall own and retain all right, title and interest in and to (a) any data related to the verification results using Veterinary Data and search histories generated in connection with Customer’s use of Services, (b) the Services and Software, all improvements, enhancements, or modifications thereto, (c) any software, applications, inventions, or other technology developed in connection with Implementation Services or support, and (d) all intellectual property rights related to any of the foregoing.

7.3 Notwithstanding anything to the contrary, Company shall have the right to collect and analyze data and other information relating to the provision, use and performance of various aspects of the Services and related systems and technologies (including, without limitation, information concerning Customer Data and data derived therefrom), and Company will be free (during and after the term hereof) to (i) use such information and data to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other Company offerings, and (ii) disclose such data solely in aggregate or other de-identified form in connection with its business. Parties acknowledge that Company may invest resources in cleaning, enhancing or sanitizing Customer Data as part of the Services, and Customer hereby grants to the Company a worldwide, non-revocable, non-exclusive and royalty free license to use, copy, transmit, modify and display any Customer Data cleaned or enhanced by Company (“Enhanced Data”). No further rights or licenses are granted except as expressly set forth herein.

8. Disclaimers

8.1 General. To the maximum extent permitted by law, our Services are provided “as is” and “as available”, and at your sole risk. We expressly disclaim all warranties of any kind, whether express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular use or purpose, title, and non-infringement. Without limitation, we make no warranty that our Services will meet your requirements, that use of the foregoing will be uninterrupted, timely, secure, or error-free, that defects in the operation or functionality and any content or information found on our Services will be accurate or reliable, or that they will be corrected, virus-free, or that the quality of information, content, or other materials obtained through our Services will meet your expectations. Some jurisdictions do not allow the exclusion of certain warranties. Accordingly, some of the above limitations may not apply to you. 

8.2 Not Legal Advice. We are not lawyers and do not provide any type of legal or other advice. No attorney-client relationship is formed between you and VetVerifi. Any communication, information or recommendation that comes to you or from an attorney or law firm through VetVerifi is from that individual law firm or attorney and not VetVerifi.

8.3 System Unavailability. There may be times when our Services are is unavailable due to technical errors or network outages or for maintenance and support activities. We do not represent, warrant, or guarantee that the Services will always be available or completely free of human or technological errors. 

8.4 Errors. Our Services may contain typographical mistakes, inaccuracies, or omissions and some information may not be complete or current. We expressly reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. We do not make any representation or warranty concerning errors, omissions, delays, or defects in the Services or any information supplied to you via the Services, or that files available through the Services are free of viruses, worms, Trojan horses, or other code that include or manifest contaminating or destructive characteristics. 

8.5 Compatibility. You must provide the equipment and Internet connections necessary to access the Services at your own expense. We do not guarantee that the Services will operate with your computer, tablet, mobile device, network, installed software, internet or mobile carrier service plans, or with any particular computer or other piece of hardware, software, equipment, or device you install on or use with your computer.

9. Limitation of Liability

9.1 DISCLAIMER OF CERTAIN DAMAGES. YOU UNDERSTAND AND AGREE THAT IN NO EVENT SHALL VETVERIFI AND ITS AFFILIATES, OFFICERS, EMPLOYEES, DIRECTORS, AGENTS, PARTNERS AND LICENSORS (“VetVerifi PARTIES”) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH OUR OFFERINGS OR ANY CONTENT, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT VetVerifi HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, OR FROM ANY SERVICES, ON ANY THEORY OF LIABILITY, RESULTING FROM: (1) THE USE OR INABILITY TO USE OUR SERVICES OR CONTENT; (2) DAMAGES RESULTING FROM INCORRECT OR INACCURATE DATA OR INFORMATION SUPPLIED TO US BY ITS CUSTOMERS; OR (3) ANY OTHER MATTER RELATED TO OUR SERVICES, WHETHER BASED ON WARRANTY, COPYRIGHT, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY.

9.2 CAP ON LIABILITY. UNDER NO CIRCUMSTANCES WILL THE VETVERIFI PARTIES BE LIABLE TO YOU OR ANYONE ELSE FOR MORE THAN THE AMOUNT RECEIVED BY VETVERIFI AS A RESULT OF YOUR USE OF OUR SERVICES. IF YOU HAVE NOT PAID VETVERIFI ANY AMOUNTS, VETVERIFI’S SOLE AND EXCLUSIVE LIABILITY SHALL BE LIMITED TO FIFTY HUNDRED DOLLARS ($500 USD). 

9.3 EXCEPTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OR EXCLUSION OF LIABILITY FOR LOSS OR DAMAGE CAUSED BY NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF IMPLIED TERMS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, ONLY THE ABOVE LIMITATIONS WHICH ARE LAWFUL IN YOUR JURISDICTION WILL APPLY TO YOU AND VETVERIFI’S LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

10. Release and Indemnification

10.1 Acknowledgement. Our Services are solely for informational purposes and not a substitute for actual medical care.  

10.2 Release.  You agree to release the VetVerifi Parties from any and all liability and obligations whatsoever in connection with or arising from your use of the Services. If at any time you are not satisfied with the Services or object to any Content or other material within or on the Services, your sole and exclusive remedy is to immediately stop using and otherwise accessing the Services.

10.3 Indemnification. You agree to indemnify and hold the VetVerifi Parties harmless from and against any and all damages, liabilities, actions, causes of action, suits, claims, demands, losses, costs and expenses (including, without limitation, reasonable attorneys’ fees, disbursements and court costs) arising from or in connection with: (i) the use or inability to use our Services or any Content; (ii) your breach or violation of these Terms or any other guidelines or agreements referenced in these Terms, (iii) any information you provide to VetVerifi (including any information your provide to us as part of a contact form, or Feedback or User Materials); or (iv) your violation of any rights of any third party, including privacy and intellectual property rights.

10.4 Release by California Residents. If you are a California resident or could otherwise claim the protections of California law, you further expressly waive the provisions of section 1542 of the California civil code, which reads as follows: “A general release does not extend to the claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release which, if known by him or her, must have materially affected his or her settlement with the debtor.” You acknowledge that you have read and understand section 1542 of the California civil code, and you hereby expressly waive and relinquish all rights and benefits under that section and any law of any jurisdiction of similar effect with respect to your release of any claims you may have against VetVerifi.

11. Third-Party Services & Content

As an accommodation to you and our other visitors, our Services may contain links to third party Services, advertisers, websites, special offers or other events or activities (collectively, “Third-Party Services”) that are not owned or controlled by VetVerifi. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any Third-Party Services, nor do we endorse such Services. VetVerifi does not endorse, support, sanction, encourage, verify, or necessarily agree with the comments, opinions, or statements of third parties displayed on or transmitted via Third-Party Services. If you access a Third-Party Services in the course of using the Services, you do so at your own risk, and you understand that these Terms and our Privacy Policy do not apply to your use of such Third-Party Services. You expressly relieve the VetVerifi Parties from any and all liability arising from your use of any Third-Party Services or third party-owned content. VetVerifi does not endorse, support, sanction, encourage, verify, or necessarily agree with the comments, opinions, or statements of third parties displayed on or transmitted via our Services (“Third-Party Content”). Any Third-Party Content placed on the Services is the view and responsibility of those who post those comments, opinions, or statements, and does not necessarily represent the views of VetVerifi.

12. Suspension; Modification; Termination

We may, from time to time and at our sole discretion, discontinue or alter all parts or any aspect of the Services, remove Content, or restrict the availability of the Services. You acknowledge and agree that we may, under certain circumstances, immediately suspend and/or terminate your access to the Services or any part thereof, including, without limitation, for the following reasons: (a) your or another user’s breach or violation of these Terms or other agreements or guidelines referenced in these Terms; (b) our discontinuance or modification to the Services; (c) unexpected technical or security issues or problems; (d) extended periods of inactivity; and/or (e) engagement by you or another user in fraudulent or illegal activities. You further agree that any such actions may be taken without notice to you, in our sole discretion, and without liability to you or any third party.

We may also terminate or suspend your access to all or part of our Services, without notice, for any conduct that we, in our sole discretion, believe is disruptive to our Services (or other users) or is in violation of any applicable law or these Terms. We may not provide you with any notice beforehand when we take any of these actions. VetVerifi shall in no way be held liable for any consequence which results from any decision to modify or discontinue providing the Services.

VetVerifi may prohibit you from using or accessing the Services by placing a temporary hold or freeze on your account if we suspect you are violating the terms of this Agreement. If no violation is found, we will remove the hold, and you may continue using the Services.

13. Governing Law; Arbitration; Class-Action Waiver

PLEASE READ THE FOLLOWING PARAGRAPHS CAREFULLY BECAUSE THEY REQUIRE YOU AND VETVERIFI TO AGREE TO RESOLVE ALL DISPUTES BETWEEN US THROUGH BINDING INDIVIDUAL ARBITRATION.

The laws of the State of Delaware will govern these Terms, without giving effect to any principles of conflicts of laws. To the extent the parties are permitted under these Terms to initiate litigation in a court, you agree that any action arising out of these Terms or your use of the Services shall be brought in state or federal court in Delaware, and you consent to the jurisdiction of such courts.

For any dispute you have with any VetVerifi Party, you agree to first contact VetVerifi and attempt to resolve the dispute with VetVerifi informally. Unless resolved by mutual efforts of you and us, any disputes or claims that may arise out of or in connection with these Terms and for which either party shall seek equitable relief, all differences, disputes or claims arising in connection with these Terms or any transaction or occurrence contemplated hereby shall be finally settled under the Commercial Rules of the American Arbitration Association in Jefferson City, Missouri, by one or more arbitrators appointed in accordance with such rules, except that no punitive damages may be awarded. It is understood that the decision in such arbitration shall be binding on both parties, that the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees and that a judgment upon any award rendered may be entered in any court having jurisdiction. Nothing in this Section shall prevent either party from seeking injunctive or other equitable relief from a court for matters related to data security, intellectual property or unauthorized access to or use of the Services. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY IN ARBITRATION, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, AND, UNLESS EXPEDITER SERVICES, LLC AGREES OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS. YOU AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND EXPEDITER SERVICES, LLC ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION LAWSUIT.

14. Updates to These Terms

We reserve the right to modify these Terms at any time, effective upon posting. You can tell when changes have been made to these Terms by referring to the “Last Updated” legend on top of this page. We will provide you with advance notice of a major change. For example, we may: (i) require that you reaccept the updated version of these Terms; (ii) send you an electronic notification advising of the update to these Terms; or (iii) include a notice on the Services. We do not ordinarily provide advance notice of a minor change.

We encourage you to check these Terms every time you visit the Services. Your continued use of our Services and/or utilization of any Services benefits after these Terms have been updated (and after advance notice for a major change) indicates your agreement and acceptance of the updated version of these Terms.

15. General

15.1 Consent To Do Business Electronically. We use and rely upon electronic records and electronic signatures for the execution and delivery of these Terms and any other agreements, undertakings, notices, disclosures or other documents, communications or information of any type sent or received in accordance with this Agreement and in performing our obligations and exercising our rights under these Terms. Neither you nor VetVerifi will prevent or inhibit in any way the other party from printing, saving, or otherwise storing electronic records sent or otherwise made available to the other party. You agree not to contest the authorization for, or validity or enforceability of, electronic records and electronic signatures, or the admissibility of copies thereof, under any applicable law relating to whether certain agreements, files, or electronic records are to be in writing or signed by you to be bound thereby. You will bear your own costs and expenses in conducting business electronically, and will undertake all steps necessary, including software, hardware, and other equipment upgrades and purchases, in order to be able to conduct business electronically.

15.2 Term and Termination.  These Terms are effective unless and until terminated by VetVerifi or you. VetVerifi may, in its sole discretion, terminate your use of the Services or any part thereof if you fail to comply with any term of provision of these Terms. You may terminate these Terms at any time by discontinuing all use of the Services. Termination or cancellation of these Terms shall not affect any right or relief to which either VetVerifi or you may be entitled at law or in equity. Upon termination, you must terminate all use of the Services and destroy all materials, including any Content, obtained using the Services and all copies thereof.

15.3 Access from Outside of the United States.  Our Services and the Content is hosted in the United States and is governed by the laws of the United States. Our products and Services, and other Content on our Services, are only directed at those located within the United States. If you are using our Services from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using the Services in any way, you hereby consent to the transfer of your data and information to, and the storage and processing of such data and information in, the United States of America.

15.4 Assignment. You may not assign or otherwise transfer these Terms or any rights or obligations hereunder without VetVerifi’s prior, written consent.  Any assignment in violation of this Section is null and void.

15.5 Entire Agreement/Severability. These Terms, together with the Privacy Policy, any amendments and any additional agreement you may enter into with VetVerifi in connection with the Services, shall constitute the entire agreement between you and VetVerifi concerning the Services and supersede any prior or contemporaneous communications, representations, or agreements, whether oral or written, between you and VetVerifi with respect to such subject matter. If any portion of these Terms is deemed unlawful, void or unenforceable, that portion will be deemed severable and will not affect the validity or enforceability of the remaining provisions.

15.6 Force Majeure. VetVerifi shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, strikes or shortages of transportation facilities, fuel, energy, labor or materials, telecommunications, or utilities.

15.7 No Waiver. No waiver of any term in these Terms shall be deemed a further or continuing waiver of such term or any other term, and VetVerifi’s failure to assert any right or provision under these terms shall not constitute a waiver of such right or provision.

15.8 Section Headings. The section headings appearing in these Terms have been inserted for the purpose of convenience and ready reference. They do not purport to, and shall not be deemed to, define, limit or extend the scope or intent of the clauses to which they pertain.

15.9 Survival of Certain Provisions.  Those provisions outlined here that normally would survive after you cease using the Services and Content and all provision indicating an ongoing obligation, which include but are not limited to Section 8 (Disclaimers); Section 9 (Limitation of Liability); Section 10 (Release and Indemnification); Section 13 (Governing Law; Arbitration; Class-Action Waiver) and Section 15 (General), shall survive any termination or expiration of these Terms, but shall not imply or create any continued right to use the Service after the termination of these Terms.

15.10 Contact Us. If you believe that VetVerifi has not adhered to these Terms, please contact us by emailing us at: support@VetVerifi.com, or contact us at: 11 Willow Street, ste 11, Nashville, TN 37210. We will do our best to address your concerns. If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation.